While you respond to that, Let's perform a power drain: Have you tried using an alternate scanning application?.What application are you using to scan?.Are you able to get good-quality scans using the automatic document feeder?.Does the copy also have the same issue?.Not to worry I will help you to get a resolution to resolve the issue. I understand you are facing a scan quality issue with your HP Printer. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.If you feel my post solved your issue, please click “ Accept as Solution”, it will help others find the solution. Click the “ Kudos/Thumbs Up" on the bottom right to say “Thanks” for Welcome to the HP Support Community! If the issue persists, reinstall the app, go to HP Scan and CaptureĬlick here to download and know more about the app. The Save As window opens to save the item to a folder.
When the scan completes, click the save icon. If the issue persists, proceed to the next step.Ĭlick the menu icon, then select Settings.Ĭlick Select Device, then select your HP printer.Ĭlick Document Scan Options or Photo Scan Options to change any settings, then click the back arrow.Ĭlick outside the Settings menu, then click Capture Documents or Capture Photos. Run HP Print and Scan Doctor to diagnose and fix any driver issueĬlick here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'. This printer supports only 2.4GHz network.Make sure the printer and the PC are connected to the same wireless network.Chinese Welcome to the HP Support Community!.
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